Glasswall, Inc.

Transitioning from a small to a mid size business isn’t easy; managing growth, controlling costs are major concerns, particularly in today’s economic climate. Today computers are important in every business, but to GlassWall, the Miami based glass framing company, they are an essential part of sales, operations, and the back office, and keeping them up and running is crucial to the organization’s success.

“Without our computer network we can’t draft designs, produce frames, communicate with our customers or suppliers; we are basically dead in the water. Before we were working with Conquest, our systems would go down and we would never know when service would be restored. It cost us.”

Giovanni Monti - Glasswall, Inc. COO

Glasswall, a manufacturing company with several hundred employees, based in Miami Florida, can’t afford downtime without a guarantee of on the spot service and support if it does, but they also can’t afford a large in house IT staff. Budgetary concerns are paramount in this growth period for the business and in the current economic climate. Conquest was able to offer Glasswall a Managed I.T. Services program that meets their needs and doesn’t overrun their budget. This response guarantee at a fixed monthly price was exactly what Glasswall, Inc. was looking for. Conquest came in and did an assessment of Glasswall’s network, and gave the organization a roadmap to get all of the problems with his network fixed and install a much more reliable platform on a budget that was realistic.

Conquest also provided a fixed monthly fee for all ongoing and support of the Glasswall network that scales with the organizations growth.

The Benefits

Peace of Mind: With the help of Conquest Giovanni doesn’t have to worry about his network going down and not having the trained personal to get the job done. Previous in house employees for the salary they were paying just couldn’t get the job done. Never again has that been the case with Conquest bringing over one million dollars in IT payroll to bear on Glasswall’s needs. 24x7 Network Monitoring: Conquest automatically examines the critical health status of Glasswall’s devices and applications to ensure everything is functioning normally and initiates remediation when alarms and notifications are received by the Conquest Service Desk. A remote Network Administrator for a fraction of the cost of a full time employee! For approximately $150 per day, Conquest provides Glasswall, Inc. with a virtual “insurance policy” for the network.

This inexpensive service will save a fortune in emergency network problems and outside consulting fees to deal with emergencies when systems are down. Conquest’s Help Desk: Glasswall’s requests for service are sent into the Conquest help desk via email, support portal and telephone call and receive help immediately from an engineer at the Conquest NOC. Failure Notifications: Conquest provides immediate notification of any network concern and enables their IT support team to be proactive, rather than reactive about any issue. Conquest staff can be on site to fix something before it’s a serious problem Fixed monthly fee: Conquest provides all ongoing support and maintenance for Glasswall’s network for a fixed fee. The client never gets any surprise bills or has to deal with unpredictable IT support costs.

The Results Now, for less than the cost of a full time employee, Glasswall has a trained team of IT experts watching their network and keeping their systems up and running. Instead of fluctuating and unpredictable IT costs Glasswall has a fixed monthly support fee for all support. Most importantly now Conquest focuses on running Glasswall’s network and management can focus on running the business.